smartzoul - Smart phone market in particular gadget every day has increased in Indonesia. But it has not been matched by any physical damage insurance services and loss beyond the official warranty. The absence of physical insurance coverage potentially make smartphone users spend an extra pocket to fix it.
Erafone cooperation with Tecprotec make service 'Mobile Protection'. This service will provide a guarantee for a smartphone to get a replacement when lost, stolen or physically damaged, including the outbreak of the user's mobile phone screen.
Mobile Protection is an additional protection for the consumer products car users, especially mobile devices that are marketed through a network of retail outlets Erafone.
Tecprotec an administration program that is running the protection of mobile devices and tablets in some countries in Asia Pacific. For the Asia-Pacific region, Tecprotec has protected more than 600 thousand consumers.
"This service is already available in Europe, America, and other countries. But for Indonesia itself we first came in," said JW Kim as Director Erafone, after the launch of Mobile Protection in Jakarta, Tuesday, June 17, 2014.
Previously, this protection already exists abroad. Even the rising sun country, Japan, 70 percent of mobile phones sold gets special service.
JW Kim as Director Erafone said to indulge smartphone enthusiast, there must be a qualified facility, as well as phone protection that not only rely on the warranty.
"With the protection of this phone we aim to provide value-added services for consumers Erafone. According to the company's commitment that will provide a higher comfort for consumers," said Kim.
Omar Saleh, Business Development Manager Tecprotec Mobile Protection said it will provide security guarantees as a whole, ranging from loss of protection due to deprivation, physical damage due to accidental drops, spills, cracked screens, or as a result of such liquid splashed.
"To lose because robbed, can we serve to bring proof of loss of local police," said Saleh Omar.
To report lost, within 24 hours after complete documentation is received, will be given a replacement. As for the damage will be fixed within 7 days, and then transferred back to the consumer.
"If the damage can not be repaired, the mobile phone will replace the Protection of new phones and the same brand as well," said Saleh Omar.
As a service that prioritizes comfort, along Tripotec Erafone facilitate customers find this service.
"The service can be done over the phone so that consumers can be addressed quickly, as well as the shuttle service. So konstumer do not have to bother to come to the service center," said Omar Saleh in the presence of media crews.
As Business Development Director Erajaya Group, Jeremy Sim explained that this is a form of service, not the business arena.
"We just wanted to do a concept one step service," he said.
Cooperation Erafone and Tripotec on Mobile Protection has been running since December 2014 that has protected over 14 thousand consumers Erafone and monthly increases.
"A year ago an experiment, it is official," said Jeremy.
Mobile Protection can be obtained at the outlet network by registering Erafone monthly and annual protection for all smartphones and tablets with premiums ranging Rp15 thousand perbulanya.
Currently available only in Jabodetabek, but will gradually each month will be expanded to all outlets Erafone in Indonesia.
Mobile Protection Insurance is actually not the first in Indonesia. Previously, PT Extra Protection Indonesia launched in partnership with the insurance Expro Sinar Mas.
Erafone cooperation with Tecprotec make service 'Mobile Protection'. This service will provide a guarantee for a smartphone to get a replacement when lost, stolen or physically damaged, including the outbreak of the user's mobile phone screen.
Mobile Protection is an additional protection for the consumer products car users, especially mobile devices that are marketed through a network of retail outlets Erafone.
Tecprotec an administration program that is running the protection of mobile devices and tablets in some countries in Asia Pacific. For the Asia-Pacific region, Tecprotec has protected more than 600 thousand consumers.
"This service is already available in Europe, America, and other countries. But for Indonesia itself we first came in," said JW Kim as Director Erafone, after the launch of Mobile Protection in Jakarta, Tuesday, June 17, 2014.
Previously, this protection already exists abroad. Even the rising sun country, Japan, 70 percent of mobile phones sold gets special service.
JW Kim as Director Erafone said to indulge smartphone enthusiast, there must be a qualified facility, as well as phone protection that not only rely on the warranty.
"With the protection of this phone we aim to provide value-added services for consumers Erafone. According to the company's commitment that will provide a higher comfort for consumers," said Kim.
Omar Saleh, Business Development Manager Tecprotec Mobile Protection said it will provide security guarantees as a whole, ranging from loss of protection due to deprivation, physical damage due to accidental drops, spills, cracked screens, or as a result of such liquid splashed.
"To lose because robbed, can we serve to bring proof of loss of local police," said Saleh Omar.
To report lost, within 24 hours after complete documentation is received, will be given a replacement. As for the damage will be fixed within 7 days, and then transferred back to the consumer.
"If the damage can not be repaired, the mobile phone will replace the Protection of new phones and the same brand as well," said Saleh Omar.
As a service that prioritizes comfort, along Tripotec Erafone facilitate customers find this service.
"The service can be done over the phone so that consumers can be addressed quickly, as well as the shuttle service. So konstumer do not have to bother to come to the service center," said Omar Saleh in the presence of media crews.
As Business Development Director Erajaya Group, Jeremy Sim explained that this is a form of service, not the business arena.
"We just wanted to do a concept one step service," he said.
Cooperation Erafone and Tripotec on Mobile Protection has been running since December 2014 that has protected over 14 thousand consumers Erafone and monthly increases.
"A year ago an experiment, it is official," said Jeremy.
Mobile Protection can be obtained at the outlet network by registering Erafone monthly and annual protection for all smartphones and tablets with premiums ranging Rp15 thousand perbulanya.
Currently available only in Jabodetabek, but will gradually each month will be expanded to all outlets Erafone in Indonesia.
Mobile Protection Insurance is actually not the first in Indonesia. Previously, PT Extra Protection Indonesia launched in partnership with the insurance Expro Sinar Mas.
